Privacy Policy

Effective date: 14-Jul-2025

Welcome to VivaNet (“we”, “our”, or “us”). Your privacy is critically important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or use our web application (“Platform”). Please read this policy carefully.

1. Information We Collect

We collect the following types of information:

a. Personal Information

When you sign up or are invited to the platform, we may collect:

• Name

• Email address

• Password (encrypted via Firebase Authentication)

• User role (agency owner, team member, etc.)

• Connected client or agency ID

b. Social Media Data

When you connect your Instagram, Facebook, LinkedIn, TikTok, or YouTube account, we access the following information with your permission via official APIs (e.g. Instagram Graph API):

• Account username and ID

• Profile picture

• Basic profile info (e.g. followers count)

• Engagement metrics (e.g. likes, reach, views)

• Connected Facebook Pages

• Access tokens (securely stored and encrypted)

We do not store your social media passwords.

You can revoke access at any time via the relevant platform’s settings.

c. Usage Data

We may collect usage logs such as:

• Login timestamps

• IP address and device type

• Feature usage (e.g. calendar, content planning)

d. Billing Data

If you are an agency owner, we collect:

• Payment method details (handled securely via Stripe or a similar provider)

• Invoice history

• Subscription status

2. How We Use Your Information

We use your information for the following purposes:

• To provide and maintain the app’s features

• To authenticate users and authorize access to data

• To allow social media account integrations and display metrics

• To send transactional emails (e.g. post approval requests)

• To process payments and manage billing (Stripe)

• To improve the user experience and provide support

3. Sharing Your Data

We do not sell or rent your personal data. We only share it with:

All third-party services are GDPR-compliant and use secure data processing agreements.

4. Data Retention

We retain your data as long as:

• You have an active account

• You haven’t requested deletion

• Your agency is under an active subscription

You may request account deletion by contacting us at socials@vivanet.nl.

5. Data Security

We use industry-standard security practices, including:

• HTTPS encryption

• Encrypted access tokens

• Firebase Authentication for secure login

• Role-based access control (RBAC)

• Restricted Firestore rules

6. Your Rights (GDPR Compliance)

You have the right to:

• Access your personal data

• Correct your personal data

• Delete your personal data

• Withdraw consent for processing

• Request data portability

To exercise these rights, please contact us at info@vivanet.nl.

7. Children’s Privacy

Our platform is not intended for users under the age of 16. We do not knowingly collect data from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be notified via:

• A banner or modal in the app

• A changelog or notification center

• Direct email (if required)

Effective date will always be updated above.

9. Contact

For any questions regarding this Privacy Policy or data requests, you can contact us:

Email: info@vivanet.nl

Business Address: VivaNet, Kreuzeveen 30, Vledder, Netherlands